pgbet | Privacy Policy — Your Data, Protected

1Introduction & Scope of Policy

PGBET (pgbet.ws) is a trusted online betting platform serving Bangladesh and other regions. We take the privacy of our members seriously. This Privacy Policy explains what data PGBET collects, why we collect it, and how it is kept secure.

This Privacy Policy applies to pgbet's website, mobile application, and other digital services. By using our platform, you agree to the terms of this Privacy Policy.

            Transparency Commitment: pgbet never sells your data. We use your information solely to improve our services and meet legal obligations.
          

If any part of this privacy policy is unclear or you have any concerns, please reach out to us directly. We're always ready to answer your questions in Bengali.

2What Types of Data We Collect

Under PGBET's privacy policy, we collect various types of information necessary for managing your account, improving our services, and fulfilling legal obligations:

Data Type	Example	Reason for Collection
Identity Information	Full name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact Information	Email, mobile number, address	Account Communications & Security Alerts
Financial Information	BKash/Nagad number, transaction history	Deposit & Withdrawal Processing
Activity Data	Betting history, login times, browsing patterns	Service Improvement & Fraud Prevention
Device Information	IP address, device ID, browser type	Security & Technical Assistance

We only collect information that is necessary. PGBET does not collect excessive or irrelevant data. Sensitive information such as passwords is always stored in encrypted form.

3How We Use Your Information

PGBET's Privacy Policy clearly states the purposes for which we use your data. Each use has a specific legal basis:

Account Management: To handle registration, login, verification, and keep your account secure.
Payment Processing: To process deposits and withdrawals and maintain financial records.
Customer Support: To provide prompt resolution of your complaints, questions, and issues.
Fraud Prevention: To detect suspicious activity and keep your account and funds secure.
Legal Obligations: To comply with local laws, tax regulations, and regulatory authority requirements.
Service Improvement: To analyze your usage patterns and deliver a better experience.
Promotional Communications: To send you offers and updates with your consent (you can opt out at any time).

Important: PGBET never sells or rents your personal information to third parties for marketing purposes. This is a core principle of our privacy policy.

4Cookies & Tracking Technologies

The pgbet website and app use cookies and similar tracking technologies. This section of the Privacy Policy explains how cookies are used:

Essential Cookies: To maintain login sessions and ensure platform security. The platform cannot function properly without these.
Functional Cookies: To remember your preferences, such as language settings or display options.
Analytics Cookies: To understand site traffic and user behaviour so we can improve our services.
Marketing Cookies: To show relevant advertisements (only with your consent).

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to not work properly. PGBET displays a cookie consent banner on your first visit, where you can set your preferences.

            We use Google Analytics, but all data is anonymised — your personal identity is never linked to any analytics data.
          

5Data Sharing & Third Parties

Under PGBET's privacy policy, we may share your information with third parties only in the following limited circumstances:

Payment Providers: Required information is shared with bKash, Nagad, Rocket, and other services to process payments.
Identity Verifier: With authorized verification agencies to complete the KYC process.
Legal Authorities: In cases involving court orders, government directives, or legal investigations.
Technology Partners: Contracted technology providers supporting site operations and security.
Business Transfers: In the event of a PGBET merger or acquisition, the new owner will be equally bound by this Privacy Policy.

All third-party partners are bound by a strict data processing agreement with PGBET. They may only use your information for specified purposes and within defined timeframes. PGBET never sells your data — this is an absolute commitment under our privacy policy.

6Data Protection Measures

PGBET uses industry-standard technology and processes to keep your data secure. The security measures committed to in our privacy policy are outlined below:

SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
Database Encryption: All sensitive data stored is protected with AES-256 encryption.
Two-Factor Authentication (2FA): An extra layer of security for account login.
Regular Security Audits: Regular penetration testing conducted by third-party security specialists.
Access Controls: Only authorized staff can access specific data, strictly on a need-to-know basis.
Data Backup: Encrypted backups are performed regularly and stored on secure servers.

Please Note: No method of transmission over the internet is 100% secure. However, pgbet is committed to protecting your data using the highest industry-standard security measures. In the event of a security breach, we will notify affected users within 72 hours.

7Data Retention & Deletion

Under PGBET's Privacy Policy, how long your data is retained depends on the type of data and the purpose for which it was collected:

Account Information: For the duration your account is active and for 5 years after it is closed.
Transaction Records: A minimum of 7 years, in accordance with financial regulatory requirements.
Communication History: Customer support conversations are retained for up to 2 years.
Log Files: Technical logs are retained for a maximum of 1 year.
Marketing Information: Deleted immediately upon withdrawal of consent.

Once legal obligations have been fulfilled, we securely delete or anonymize your data. To request data deletion, please contact us by email.

8Your Privacy Rights

Under PGBET's privacy policy, you are entitled to the following rights. To exercise any of them, please contact our support team:

Right to Access Your Data

You can request to find out what information pgbet holds about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request that your data be deleted, provided there are no outstanding legal obligations.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Right to Data Portability

You may request a copy of your data in a portable format.

Right to Object

You can object to marketing communications or the processing of your data.

            PGBET will respond to rights requests within 30 days of receipt. In complex cases, this period may be extended by up to 2 months, and we will notify you accordingly.
          

9Protection of Minors' Data

PGBET is strictly for users aged 18 and above. Our privacy policy takes a firm stance on protecting the data of minors:

We do not knowingly collect personal information from anyone under the age of 18.
Age verification is mandatory at the time of registration.
Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.
Parents or guardians may request the deletion of their child's data.

If you believe a minor has registered an account on PGBET, please contact us immediately. We will act swiftly.

10Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact pgbet directly:

Email: support@pgbet.ws
Help Center: pgbet.ws/help-center
Response Time: Usually within 24–48 hours

            We take all privacy-related complaints seriously. Upon receiving your complaint,
we will investigate promptly, keep you informed, and take any necessary action.
          

This Privacy Policy may be updated from time to time. We will notify you of any changes via email or a notice on the platform. The latest version will always be available on this page.

PGBET Privacy Policy — How We Keep Your Data Safe